FAQs

73/7-8 Sukhumvit 13, Bangkok 10110, Thailand

You may email, or call the hotel.
E: reservations@nysahotelbangkok.com
T: +66 2 079 6999

Our check-in time is 15:00 hrs. and our check-out time is 12:00 hrs.

If you would like to guarantee an early check-in, we recommend that you book the room for the night prior to arrival, otherwise, the room will be subject to availability. If you would like to keep the room beyond 12:00 noon and up until 18:00 hrs., we charge 50% of the daily rate. Beyond 18:00 hrs. we charge one full night.

We do not charge a fee for visitors, however, for security purposes the visitor(s) will be required to provide identification to the reception. Kindly note that the hotel will not take any responsibility for any losses or damages incurred during the visit.

The entire hotel is set up for free wireless or broadband internet access and broadband and wi-fi internet is available in every room.

The speed of the WiFi is 200 MBPS, and we allow up to 6 devices per room.

Please contact the concierge who will be happy to arrange this.

Definitely, however, the recipient of the package must be an in-house guest or have an upcoming reservation with the hotel.

We do not have a business centre, however, we offer business centre services such as printing and photocopying. Please contact a member of the Front Desk.

Yes, we have an outdoor swimming pool, located on the lobby floor operation hours from 6:00 hrs. to 20:00 hrs.

Yes, we do. The gym is located on the ground floor and accessible 24-hours by your room key card.

We offer various in-room massage treatments. Please contact the Front Desk for more details.

This is a non smoking hotel, however, we have dedicated areas where smoking is allowed. Please check with the Concierge.

• Breakfast is THB 550 net per adult for in-house guests.
• For outside guests, breakfast is THB 550++ per adult (approximately THB 650 net).
• After 10:00 AM, breakfast is available at a discounted rate of THB 450 net per adult (equivalent to 20% discount).

Breakfast is served at Sage Table from 6:30 hrs. to 10:30 hrs. Monday to Friday and from 6:30 hrs. to 11:00 hrs. on the weekend.

We do not serve halal food, however, we do offer pork free dishes.

Vegetarian dishes are available on the menu, however, for those with more specific dietary requirements, we recommend that you inform the hotel in advance.

Room service is available 24-hours

Yes, and additional charges will apply if his services are required. Kindly contact the Front Desk for assistance.

The nearest hospital is Bumrungrad International Hospital located on Sukhumvit Soi 3.

Yes, we do provide wheelchairs for our guests. Simply let us know in advance if you need one, so we can have it ready for you upon check-in.

Thailand’s voltage is 220-240AC, 50 Hertz.

Pets are not allowed.

Yes, Nysa Hotel Bangkok is a 5-star property located on Sukhumvit Soi 11. We offer luxury lifestyle accomodation, fine dining, a outside pool, event spaces, and personalised service in line with international 5-star standards.

Nysa Hotel Bangkok features on-site restaurants and bars offering both casual and fine dining, with a menu spanning Thai and international cuisine. Whether you’re after an all-day casual meal or a refined evening dinner, our outlets on Sukhumvit Soi 11 cater to both hotel guests and outside visitors. Explore our Dining page for outlet details and hours.

Yes. Nysa Hotel Bangkok delivers 5-star amenities like private pool suites, on-site dining, and event spaces at rates that are competitive with standard 4-star properties on Sukhumvit. This makes it a strong-value choice for travellers who want luxury without the price tag of Bangkok’s larger 5-star chains.

Yes, we have connecting rooms. We have standard rooms that connect, one king with one twin, and we also have one-bedroom suites that connect to a premier twin. Please write to us at reservations@nysahotelbangkok.com if you would like to book a connecting room.

Yes, we have accessible rooms. Please write to reservations@nysahotelbangkok.com to arrange for an accessible room.

Yes, children under 12 years old stay free when sharing existing beds with their parents.

Yes, complimentary breakfast is provided for children under 12 who stay using existing bedding.

The number of children allowed depends on the room type and maximum occupancy. Please check your selected room for details when booking.

If an extra bed is required, an additional fee of THB 1500 net per bed/night may apply.

Baby cots are available on a request basis and provided free of charge. Select rooms can fit an extra bed. The cost of an extra bed is THB 1500 nett per bed/night.

Our extra bed is 3ft W x 6ft L with an 8 inch mattress. For additional comfort, our extra beds are not foldable.

All rooms with the exception of our Deluxe, have a bathtub and separate shower stall.

We do not have smoking rooms.

For our guests’ convenience, all our rooms are fitted with USB plug sockets.

Select suites at Nysa Hotel Bangkok, including the One-Bedroom Verandah Pool Suite, feature their own private plunge pool for complete privacy. Guests who prefer a shared setting can also use our  swimming pool. See our Private Pool Suites for the full list of pool-access room categories.

Nysa Hotel Bangkok offers a range of accommodation, from Deluxe and Executive Rooms to Premier Pool View Rooms, One-Bedroom Pool View and Verandah Pool Suites, and Two-Bedroom Executive Suites. Each category is designed for different needs, from solo business stays to multi-guest luxury getaways. See our Rooms & Suites page for full details.

Yes, our Two-Bedroom Executive Suite is designed for families or small groups travelling together, offering separate bedrooms alongside shared living space. It’s a comfortable alternative to booking two connecting rooms for larger parties.

You can reach the hotel in several ways – taxi, train, or private Hotel Limousine. If you would like an airport pick-up, please write to us at reservations@nysahotelbangkok.com

Yes, we offer complimentary on-site parking for all hotel guests and residents.

No, we do not offer valet parking.

No, we do not offer an airport shuttle service, however, we can arrange for a private Hotel Limousine. Please write to us at reservations@nysahotelbangkok.com if you would like to book a Hotel Limousine.

The nearest BTS Skytrain station to the hotel is Nana. It is about a 10 minute walk from the hotel.

Nysa Hotel Bangkok is within easy walking distance of BTS Asoke and Nana stations, Terminal 21 shopping mall, and Sukhumvit’s dining and nightlife strip. Its Soi 11 location puts you minutes from the area’s main attractions while keeping you off the busiest stretch of the road.

You may contact us at reservations@nysahotelbangkok.com with inquiries regarding your reservation, however, we may not be able to adjust reservations made through a third party. For this reason, we recommend that all reservations be made by booking directly on our website.

The minimum age requirement for checking in alone is 18 years old.

Cancellation/no show/deposit policy are based on the rate plan/package. Please refer to the cancellation/no-show/deposit policy of the rate plan/package you are planning to book.

Yes, you will be charged 100% if your reservation has not been amended prior to check in.

If you have purchased a rate plan/package that is non-refundable, your credit/debit card will be charged at the time of booking. Otherwise, it is used only as a guarantee. However, please note that for all debit card transactions, the amount will be deducted immediately from your account at point of sale.

All major credit cards (Visa, Mastercard, Amex, JCB and Union Pay) and cash Thai Baht.

Yes, a deposit for incidentals is required upon check-in. THB 1,000 per room/night will be collected either in cash or preauthorize on a credit card.

If no other expenses are outstanding when checking out, we will contact the bank immediately to cancel the charge. Unfortunately, it may take between 2-4 weeks for the deposit to be canceled due to bank policies and regulations, which are out of our control.

As with most hotels, even when you have pre-paid for your room, we require a small deposit guarantee to cover possible incidental expenditures, such as use of the minibar, ordering room service, or dining at one of our restaurants. The incidental charge is THB 1,000 per night, which can be paid by cash or credit card.

Please write to the Duty Manager at dm@nysahotelbangkok.com

Yes, we cater to meetings, dinners, events and more. Please email dosm@nysahotelbangkok.com with your details and we will revert to you.

Please email dosm@nysahotelbangkok.com for inquiries about group rates.

Yes. Nysa Hotel Bangkok offers versatile indoor and outdoor event spaces on Sukhumvit Soi 15, suited to private celebrations, cocktail receptions, and corporate gatherings of varying sizes. Our events team can tailor catering, AV, and décor to your occasion — visit our Event Venues in Bangkok page or contact us directly to check availability.